Hot pastries and customer service

This past Sunday, a local bakery opened at 9am. (Now, just think about that for a second - a local bakery opened at 9am on a Sunday. When we got there at 9:15am, nothing was warm, nothing was ready. And I mean, nothing. It’s Sunday morning. 9:15am. There’s a church across the street. The only thing to buy were scones from the day before. They told us to come back - as well as the people behind us. They made us buy the scones. How does that happen? None of this is okay. Food is a classic example of how art and business come together magically. In this case, handcrafted, hot pastries and customer service 101. Now name the number of things that could have been better possible strategies here. 

Move over, I’ll start. What’s possible if…

...you give everyone free coffee until the pastries are ready? 

...you don’t ask the customers to begrudgingly buy what’s just sitting there? 

...you’re open on time, when you say you’ll be open, with the items your customers want?